More service at the POS

The strengths of brick-and-mortar retail lie in customer advice and the shopping experience. With interactive kiosk solutions, xplace brings the benefits of e-commerce to the POS: a quick way to find the desired product, personalised product advice, and always available product information and reviews. Used at various touchpoints on the customer journey, these solutions positively influence the purchase decision and increase the conversion rate.

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Interaktive application Miele

The advantages of e-commerce at the POS

Information – advice – availability

xplace offers a broad solution portfolio of digital touchpoints for product consulting, which customers can access at each touchpoint of the customer journey. Our interactive kiosk systems provide extensive product information and even enable employees from other departments to give a qualified product advice. With our applications, customers can quickly find the product they are searching for when no employee is available to help, making shopping a carefree and positive experience.

 

Digitale Produktberatung mit einer vielfachen Anzahl von Lösungen

Our solution portfolio

  • Multichannel solutions: virtual shelf extension for an expanded assortment and better availability
  • In-store navigation: quick overview on how to find the desired item
  • Digital product interaction: touch applications for a virtual product experience
  • product advice applications: individual and guided product advice to quickly find the desired product
  • Employee tablets: mobile access to product information and availability allow for more service
  • Secure test applications on devices: product interaction and additional information

Omnichannel of the future

Integration – network – monitoring

Interactive kiosk systems unfold their full potential when integrated into a comprehensive omnichannel strategy at the POS. That is why we developed our data platform biscuit. Only networked systems and data open up cross-channel communication, insights into customer behaviour and the automated control of content and campaigns.

We want to offer a shopping experience that can only be found at this store. We want our customers to experience the consultation and assistance they receive as truly helping them in their purchasing decisions. Our way of achieving this is by using xplace products.

Mischa Hollenstein, Managing Director Media Markt Bern AG

Which solutions fit your digitalisation project?

 

 

Ask us

Interactive consulting systems increase the quality of the breath and the product experience

Our range of services

We bring the benefits of e-commerce to the POS. With over 4,500 solutions in more than 25 countries, our interactive kiosk systems contribute to successful customer journeys. We support retailers and manufacturers in all phases of their digitalisation projects, covering the entire value chain in-house. After a successful rollout, we continue to be of service to you and provide support.

Consulting

Together we develop requirements and objectives to optimise the customer journey at the POS with interactive solutions. We are a manufacturer-independent consultant on hardware, software and content management. We advise brand manufacturers and retailers in all retail industries.

Application development and design

From concept to rollout – we develop individual product advice applications in close cooperation with you, based on your requirements and user stories. The frontend design follows your CI and latest UX knowledge.

Hardware

Our interactive kiosk systems are suitable for every concept and any environment. We offer complete flexibility in technology, hardware and applications. We are happy to develop individual kiosk systems tailored to your requirements.

Content and data integration

For better service and advice, we have our own content database with a total of approx. 20 million data records on product groups from various industries in several languages. The database and external data systems are connected in real time using the open API of our data platform biscuit.

Rollout and installation

From pilot to large-scale rollout – we manage the entire rollout in order to integrate our interactive kiosk systems into your digitalisation project. We are the central point of contact for all involved parties. On-site installation is carried out by our own service technicians and long-standing service partners.

Support

Our support team gives you solution-driven assistance when problems arise. On-site service means the swift resolution of service issues. In addition, we provide live remote support on your devices for simple and fast troubleshooting.

Selected concepts

Stele und Roboter Paul

Enhanced quality of the experience

An interactive kiosk system that interacts with Paul the Robot in selected Saturn stores and guides consumers to the desired item.

Miele showcase Amsterdam

Together with our customer Miele, we developed a brand new and exclusive store concept in Amsterdam.

Online customer service at the POS

xplace and the retail startup weview have designed a pilot project for connecting the online and offline customer journey.

Your contact partner

Alexander has many years of experience in international project management and played a key role in the biggest ESL rollout ever of the Media Saturn Group. He advises retailers and manufacturers on the conception and implementation of their digitalisation projects.

Alexander Burow
Consultant - Digital POS Transformation

workshop [at] xplace.de


+49.551 488 798 - 0

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