xplace offers a broad solution portfolio of digital touchpoints for product consulting, which customers can access at each touchpoint of the customer journey. Our interactive kiosk systems provide extensive product information and even enable employees from other departments to give a qualified product advice. With our applications, customers can quickly find the product they are searching for when no employee is available to help, making shopping a carefree and positive experience.

• Multichannel solutions: virtual shelf extension for an expanded assortment and better availability
• In-store navigation: quick overview on how to find the desired item
• Digital product interaction: touch applications for a virtual product experience

• product advice applications: individual and guided product advice to quickly find the desired product
• Employee tablets: mobile access to product information and availability allow for more service
• Secure test applications on devices: product interaction and additional information

Ask us

We bring the benefits of e-commerce to the POS. With over 4,500 solutions in more than 25 countries, our interactive kiosk systems contribute to successful customer journeys. We support retailers and manufacturers in all phases of their digitalisation projects, covering the entire value chain in-house. After a successful rollout, we continue to be of service to you and provide support.

Consulting

Together we develop requirements and objectives to optimise the customer journey at the POS with interactive solutions. We are a manufacturer-independent consultant on hardware, software and content management. We advise brand manufacturers and retailers in all retail industries.

Application development and design

From concept to rollout – we develop individual product advice applications in close cooperation with you, based on your requirements and user stories. The frontend design follows your CI and latest UX knowledge.

Hardware

Our interactive kiosk systems are suitable for every concept and any environment. We offer complete flexibility in technology, hardware and applications. We are happy to develop individual kiosk systems tailored to your requirements.

Content and data integration

For better service and advice, we have our own content database with a total of approx. 20 million data records on product groups from various industries in several languages. The database and external data systems are connected in real time using the open API of our data platform biscuit.

Rollout and installation

From pilot to large-scale rollout – we manage the entire rollout in order to integrate our interactive kiosk systems into your digitalisation project. We are the central point of contact for all involved parties. On-site installation is carried out by our own service technicians and long-standing service partners.

Support

Our support team gives you solution-driven assistance when problems arise. On-site service means the swift resolution of service issues. In addition, we provide live remote support on your devices for simple and fast troubleshooting.