An interactive kiosk application assists Paul the robot at selected Saturn stores in Germany and Austria and provides information about product features and locations.
As a "digital receptionist", Paul says hello to customers, masters casual small talk and takes them directly to the product they are looking for. While Paul is on the move, customers can call up information about the product and its location on the kiosk touch screen. Project Paul shows how the interaction with digital systems contributes to a positive shopping experience and increases customer satisfaction.
The project was realised in cooperation with MediaSaturn N3xt.